Bartenders:

The following information applies to Bartenders and is not required for other employees to read and understand.

Employee Drinks and Food:​

  • Employees can receive a 25% discount on a personal food item.  This includes an appetizer, sandwich, burger, pasta, personal size pizza, salad, soup, kids menu item, or wrap.  One discounted item per day during your work shift.

  • If you want food for yourself, you must enter the food order on the POS "Your Name Emp".  The kitchen employees will make it when they get your ticket. 

  • Do not place personal food orders during a rush.  If the kitchen is backed up with orders, please wait to place your food order until the kitchen has caught up.  If we are busy it is unlikely you will have time to eat it right then anyways.  Make sure you don't come to work starving and stay hydrated.

  • No one is allowed to take food from the kitchen without a ticket. (soup, salads, veggies, dressings, etc.)

  • Employees over the age of 21 are only allowed 1 shift drink.  It can be a domestic draft, mini wine bottle, or well mixed drink. Kitchen is allowed domestic beer pitchers

 

Video gaming:

  • You are reponsible for watching the video gaming area and ensuring anyone by the Video Gaming Machines are of the age 21 or older.  You must promptly ask for identification from all vidoe gamers that appear to be under 30 years of Age.

  • If you are closing bartender make sure all the games are cashed out, so that the games can properly update and there are no issues with the gambling machines. 

  • Any game played for money or anything else of value is illegal.  Brackets, confidence pools, strip cards, playing cards, wagers, bets, dice or similar games are not permitted.  If you see gambling occuring other than slots, alert a manager.

  • Sanitize the video games at the beginning of your shift. If you are the closing bartender wipe down the games at the end of your shift.  Use the screen mom spray and purple microfiber clothes.  DO NOT spray the machines directly, spray the clothe and then wipe down the machines.  

 

Drinking on the clock and freebies:

  • Drinking while on the clock is NOT permitted.  You may only have your shift drink once your tasks are complete and you are clocked out.

  • Giving away free drinks or food items is NOT allowed.  Unless a manager says it is okay to give a customer something, drinks or food should not be given away for free.  If you are caught giving free items to customers, disiplinary actions will be taken and a potential loss of your shift.

  • All drinks from servers should have a ticket.  If there is not ticket a drink should not be poured.  Let them know to ask a manager, so that the manager can see if there is a problem with the printer or if the drink was not entered correctly.

 

Appreciate your coworkers:

  • Whether its 5 dishes washed or 5 bins full of dishes, 2 tables bussed or 20, a simple thank you to whoever is helping you goes a long way. If someone is doing a lot for you because you are busy in the bar and dining room, simply saying thank you or offering them money shows your appreciation.

  • If you are going to offer someone a tip, do it nicely. Do not throw money at someone and say "here" and walk away. Also do not ask someone how much you should give them or "can if offer you money?." You are putting them on the spot. Simply hand them the money you think they deserve and say thanks I really appreciate your help or something along those lines. It is up to them if they accept your tip.

  • Appreciate your kitchen staff. Again a simple thank you at the end of your shift is a great start. If you had a great turnout on a busy night, consider bringing in some type of treat or goodie for the kitchen staff the next time you work. A box of cookies or donuts, etc. once in awhile, we are sure they would appreciate. They are amazing workers and are the core of this business. Without the kitchen staff we would be out of jobs.

Work together and ask for help:

  • Our main goal and your goal is to have customers come back. You need to learn when to ask for help. If your overwelmed and not giving good service and your customers are looking around for assistance, flip the table to a server (if we have one) or a manager. There is nothing worse then going out and spending $60-$100 and getting bad service. Your job is to make sure the customer comes back! This situation has happened a lot in the past, where one person is taking all of the tables. If this continues to become a pattern that person will lose their shift.

  • If there is a server with only one or two tables and your slammed running around needing help (or vice versa) you need to communicate and help eachother. Ask for help or as mentioned before give them a table. If they are ever slammed and your slower it's okay to help them. Bring their food out and help with tables. It goes both ways. If you're not a team player, we do not want you here.

Keep the amount of tips and money you make to yourself:

  • Do not be sharing with customers or coworkers how much you made during your shift. Whether it was a good night or slow night, you do not need to share with anyone how much you made. If you have a concern, you can talk to a manager. Otherwise do not vent to the customers or coworkers that you only made a few dollars or bragging that you made a lot.

 

What tips do I have to report? Tip Reporting Q & A

Do I have to report all my tips to my boss?

If you received $20.00 or more in tips in any one month, you should report all your tips to your employer so that federal income tax, social security and Medicare taxes, and maybe state income tax can be withheld.

Do I have to report all my tips on my tax return?

Yes. All tips are taxable income and should be reported on your tax return.

I was told that I had to report only a certain percentage of my total sales as tips.  Is this true?

No. You must report to your employer all (100%) tips you receive, except for the tips from any month that do not total at least $20.00.

Sometimes I don't get tips directly from customers, but rather from another employee.  Do I need to report those tips?

Yes. Employees who receive tips from another employee are required to report "tip-outs." Employees often disburse tips out of their earned tips to another employee (tip-outs) Remember, all tips are taxable income.

Do I have to report tip-outs that I pay to other employees?

No. You report to your employer only the amount of tips you retain.  However, you must maintain recors of tip-outs with your other tip income (cash tips, charged tips, split tips, tip pool).

No Gossip Policy

In the workplace, gossip is an activity that can drain, distract, and downshift employee job satisfaction.  We have all participated in this, yet most of us say we don't like it.  In order to create a more professional workplace, we are making a commitment to change our atmosphere to be gossip free. 

         gos-sip n. Rumor or talk of a personal, sensational, or intimate nature.  A person who habitually spreads intimate or private rumor or facts.  Trivial, chatty talk or writing.

 

You will notice that gossip is something that you DO. That also means that it is something you choose to do- and you can choose NOT to do it.  You enter into gossip by choice - you can opt out of the activity at work.  In order to end gossip means to end a particular type of communications - and that can be talk or text communications.

 

  • Gossip always involves a person who is not present.

  • Unwelcome and negative gossip involved criticizing another person

  • Gossip often is about conjecture that can injure another person's credibility reputation.

In order to have a more professional, gossip free workplace we will:

  1. Not speak or insinuate another co-worker's or customer's name when that person is not present unless it is to compliment or reference regarding work matters.

  2. Refuse to participate when another mentions a co-worker or customer who is not present in a negative light.  I will change the subject or tell them I have agreed not to talk about another.

  3. Choose not to repsond to negative text or use text to pass on private or derogatory information about any co-worker or customer.

  4. While off the job, speak to another co-worker about people at work in a derogatory light.  If I have feelings, I will select to talk to someone not at the workplace.

  5. If another person in the department does something unethical, incorrect, against procedures, or disruptive I will use the proper channels to report this to the person in authority to take corrective action.

  6. I will mind my own business, do good work, be a professional adult and expect the same from others.

WHERE ARE WE?

1200 N. Main Street

Wauconda, IL 60084

 KITCHEN HOURS

Open everyday at 11:00am

Sunday

11:00am - 8:30pm

Monday

11:00am - 8:30pm

Tuesday

11:00am - 8:30pm

Wednesday

11:00am - 8:30pm

Thursday

11:00am - 9:00pm

Friday

11:00am - 9:30pm

Saturday

11:00am - 9:00pm

Hours subject to change without notice.  Please see google for our most up-to-date hours of operation.

PLANNING A PARTY?

Ask about our private party room or let us cater your event!

 

For more info, please contact us at 

847-526-5444

© Copyright 2021, JJ Twigs Wauconda